Refund Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please send your purchase back to PineNuts.vip address.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email or message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of working days.

 Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item, email us from contact us tab in the main menu.

Placing your orders
Please be considerate when placing your order to choose the correct weight. of your product to avoid any returns for exchanges.

Shipping
To return your product, you should mail your product to:
PineNuts.vip
Saida Jezzine Main Road
Bkassine, Lebanon

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
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